I’ve done a fair amount of public speaking, but an experience at a recent
event gave me a whole new perspective on the words we say to each other and
what they really mean.
My speech was for about 200 high-powered professionals. The host introduced
me: “We’re really excited for our guest speaker today. He’s the CEO of
entreQuest and the New York Times best-selling author of Grow Regardless.”
Then he said: “He’s going to say some things you’ve probably heard
before, but we should really listen anyway.”
I thought, “What the heck?” The host didn’t say anything wrong, really,
but his words struck me. My visceral reaction was that we have got to rethink
this saying that “We’ve heard it all before.”
How about we ask a better question? Okay, so you’ve heard it what are you
doing about it? What are you doing to live it consistently? The practice of
growing regardless and b... (more)
So we are smart enough to talk less and listen more (yeah right!)? So let’s
assume we are listening… How can you drive a REAMARKABLE CLIENT EXPERIENCE?
Try these questions out… and more importantly… add to!
How does one master nonverbal communication? Well how does one master
anything in life? You study and you practice. During entreQuest training
programs which are designed to help our partner companies improve the client
experience they deliver, our facilitators lead a module titled “Modes of
Communication.” Part of this lesson is on the mastery of [...]
Imagine you’ve just spent the last 18 months preparing for a big meeting
with a new prospect. Ever since your team was selected as a finalist,
everyone’s energy has been focused on the big presentation and now:
The agenda is finished. The last slide in the PowerPoint deck is complete.
The binders and inserts have been collated. Everyone on your team knows their
roles. The client’s team knows their roles.
Finally, like two football teams filing out of the locker room on Super Bowl
Sunday, game time is here. Everyone on your team hits their cue, there
aren’t any curve balls. All in ... (more)
Thankfully, the global economy appears to be heading out of recession. For
CEO’s, business optimism is sure to rise with such news as history as shown
a healthy correlation between a strong economy and increased spending (and
Groupon better hope so after declining Google’s offer – WOW!). That said,
skepticism is sure to linger among all [...]